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IT SERVICE MANAGEMENT
Date
Tools
2021
Vue, Illustrator
Challenge
A global banking leader identified inconsistent execution of their IT Controls Framework across the organization, leaving it open to real-life risks, such as data security and compliance. They recognized the need for a redesign of learner-centric training to meet their employees at the intersection of role, need, and performance. The target audience, the IT team, required an engaging, consumable course to make the IT controls information accessible and digestible, giving guidance on how to operate successfully in a highly regulated industry.
Solution
GP Strategies created an easily navigated, mobile-first, highly stylized solution with home menu-based control topics culminating in branched scenarios, all aimed at engaging learners to bring their control framework activities in compliance with the highly regulated financial services industry.
The design of the solution was focused on:
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User experience
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Treatment of content
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Visual and interactive treatments
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Approach to design life cycle
Results
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The course decreased previous learner seat time by 83%
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32,000+Learners globally now have access to timely training to ensure proper treatment of the IT controls information
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5 customized training modules with 142 graphical elements for an impactful user experience
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The product won a Brandon Hall award for Best Advance in Custom Content in 2021